Visiting a Mass General Brigham Urgent Care Center


Q. Do I need an appointment?

You do not need an appointment. We take care of adults and children three and older on a walk-in basis.

Q. Do I need a referral from my physician to be seen at your center?

You do not need a referral. Our centers provide care on a walk-in basis. 

Q. Do I have to be a patient at Mass General Brigham or have a Mass General Brigham doctor already?

You do not need to be a patient at Mass General Brigham or have a Mass General Brigham doctor to use our urgent care services.  

Q. How long will I have to wait?

Our staff is committed to providing safe and efficient care and to seeing each patient as promptly as possible. We make every effort to staff our clinics appropriately to keep wait times to a minimum. Note that wait times can vary depending on available resources and the number of patients waiting to be seen.  
 
Urgent care centers and emergency departments welcome all patients to walk-in and be seen without an appointment. A patient arriving with a more serious or urgent illness or injury will be seen before those with milder symptoms. This may result in a patient receiving care out of order and longer than typical wait times for other patients. Thank you for understanding.
 
Q. Can I call ahead to reserve a spot in line or two schedule an appointment?

Unfortunately, advance registration is not available at this time. We provide care on a walk-in basis only. Patients with more acute or serious needs are seen first.  

Q. What documents should I bring?

Please bring your driver’s license or other forms of identification, if you have them. Bring valid proof-of-insurance, such as your insurance card if you plan to use health insurance to pay for your visit.

 

Virtual Urgent Care


Q. Do you offer virtual visits for urgent care?

Yes. Mass General Brigham offers virtual urgent care services for convenient, high-quality urgent care when you can’t visit in person.

Virtual urgent care is NOT for medical emergencies. For medical emergencies, call 911.

Q. When is virtual urgent care available?

Virtual urgent care is available 7 a.m. – 11 p.m., 7 days a week. 

Q. Who can use virtual urgent care?

Virtual care visits are available to established Mass General Brigham patients (ages 3+) in Massachusetts. Anyone under the age of 18 needs to be accompanied by an adult.

Q. How do I use virtual urgent care?

You can connect through a secure, interactive video visit on your tablet, smart phone, or computer if you are an established Mass General Brigham patient located in Massachusetts and have an account on our online portal, Patient Gateway.

Log into your Patient Gateway account and look for “Virtual Urgent Care On-Demand” under the “Find Care” menu.

Log in to Patient Gateway

If you are a Mass General Brigham patient who has not yet signed up to use Patient Gateway, please create a Patient Gateway account. Virtual care services are only available through Patient Gateway.  

Q. What does a virtual urgent care visit cost?

Your cost-sharing for these urgent care services will depend on your health insurance. If you have questions, please contact the member services department of your health plan for specifics regarding your coverage.  If you don’t have health insurance, self-pay options are available.

 

Services


Q. What services do you offer?

We treat adults and children three and older with non-life threatening illness and/or injury that needs prompt attention.

We are not an emergency room. If you are experiencing a medical emergency, including chest pain, dizziness, heavy bleeding, loss of consciousness, trouble breathing or speaking, or severe abdominal pain, please call 911 or visit your nearest emergency room.

Learn more about our services

Q. What types of conditions do you treat?

We provide care for a wide range of illness and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. 

Learn more about the conditions we treat

Q. What types of diagnostic tests do you offer?

Our centers perform certain diagnostic tests (digital X-ray, EKG, blood, and other lab tests) for patients receiving urgent care when the treating clinician determines they are necessary for diagnosis and/or treatment.  For example, if you sprain your ankle, we may take an X-ray to confirm that you do not have a broken ankle.  These tests are not available for non-urgent-care purposes.

Q. If I have an order from my primary care doctor for blood work or an X-ray, can I get those tests done at the urgent care center?

We are not a testing site for routine blood tests or X-rays ordered by your primary care physician. For these, please visit a Mass General Brigham hospital, outpatient center or testing site that offers these services.

Q. I don’t have a primary care physician. Can you help me find one?

Mass General Brigham Urgent Care is part of a large network of providers from across Mass General Brigham, including primary care providers and world-class specialists. To search primary care providers who are accepting new patients, view our Find-a-Doctor directory

 

COVID-19


COVID-19 testing
 

Q. Can I get tested for COVID-19 at your center?

If you have COVID19-related symptoms, our centers can evaluate you. Symptoms include cough, fever, loss of smell/taste, muscle aches, runny nose, shortness of breath, or sore throat.

We do not offer asymptomatic testing (when you do not have COVID-19-related symptoms) or elective testing, such as for travel, return to work, or verification of COVID-19 status.

To learn more about getting tested at other Mass General Brigham locations for symptoms, exposure, or elective reasons, learn more here.

You can also visit Mass.gov/COVID-19-testing for a state testing site near you.  

Q. What COVID-19 test do you offer? 

If you have symptoms, we test using the viral PCR test by swabbing your nose.

Q. When should I expect my test results?

Results are usually available within 24—48 hours through the Mass General Brigham Patient Gateway portal. Once the test analysis is complete, COVID-19 test results are immediately available in Patient Gateway.

Please note: Positive test results are reported to the Department of Public Health. You may get a call from your local Board of Health or the Massachusetts COVID Team. 
 

COVID-19 vaccination


Q. Can I get a COVID-19 vaccination at your center?

Our centers do not offer the COVID-19 vaccines.  

To learn more about COVID-19 vaccination at Mass General Brigham primary care offices, some specialty offices, and our mobile vans, please visit the Mass General Brigham website. There are also many places to get vaccinated in your community.

 

Insurance and Payment of Your Bill 


Q. Will my insurance cover my visit?

Insurance plans offer different levels of coverage for urgent care visits. Please call your insurance provider for details related to your specific individual health insurance coverage, urgent care co-pay rates, or deductibles.

You may also call Mass General Brigham Urgent Care customer service at 844-377-4199 to verify if your insurance is accepted. 

Q. What insurances do you accept?

Mass General Brigham Urgent Care accepts most major insurance. We also offer self-pay rates. View a list of accepted insurances

Q. How much will my visit cost?

If you're paying with insurance, check with your insurance provider to see if your plan has an urgent care copay. If you have not met your annual deductible or any portion of your visit is not covered by your insurance plan, additional charges may be allocated as your responsibility.

If you choose to pay without insurance, payment is requested at the time of your visit. Mass General Brigham Urgent Care offers self-pay rates. To review these rates, please request a copy of the current Prompt Pay pricing guide during your visit. Please note: We do not accept cash payment.

Q. How do I pay my bill?

For your convenience, we offer several ways you can pay your bill.

  • Pay at the time of your visit with check or credit card. We do not accept cash.
  • Pay online by logging into your Mass General Brigham Patient Gateway account for convenient  service.
  • Use the ONLINE BILL PAY option if you don’t have a Patient Gateway account. 
  • Call (617) 726-3884 (8:00 a.m. - 4:30 p.m. EST) Monday – Friday.
  • Mail a check or money order payable to Mass General Brigham to:
Mass General Brigham
P.O. Box 418393
Boston, MA 02241-8393